Dr. Agatha S. Caraballo is a Digital Instructor and the Undergraduate Program Director in the Department of Public Administration at Florida International University (FIU), where she designs and teaches fully online courses and oversees the Bachelor of Public Administration (BPA) program. Several of her classes have received Quality Matters certification, a national peer-reviewed benchmark for online education. Dr. Caraballo serves on the board of directors for several nonprofit organizations in South Florida and is an active community volunteer. Originally raised in Northern California, she moved to Miami in 1999 and received both a Bachelor degree in Communications and a PhD in Public Affairs from FIU. She is married with two children.